More Services: For Your SecurityA A

Reporting Suspicious Activity

Who to Call to Report a Financial Crime

If you think you are a victim of a financial crime or if you notice anything suspicious, immediately contact:

  • The police. Get a copy of any police report or case number for later reference.

  • Your bank, credit card company and/or any other financial institution that may need to know. Close accounts that have been fraudulently accessed or opened.

  • The fraud department at any one of the three major credit bureaus—The credit bureau you contact will share the information with the other two and a "fraud alert" will be placed in your credit file at all three companies so that lenders or other users of your credit records can avoid opening a fraudulent account in your name.

  • The Federal Trade Commission.  Call toll-free 877-ID-THEFT or 877-438-4338, or go to www.ftc.gov/idtheft.

Fraud Alert Hotlines 

If you suspect you have been a victim of identity theft, contact each of the three major credit bureaus below to place a fraud alert on your credit report:

Equifax
Call: 800-525-6285; TDD: 800-255-0056 
Write: PO Box 740241, Atlanta, GA 30374-0241

Experian
Call: 888-EXPERIAN (397-3742); TDD: 800-972-0322
Write: PO Box 9530, Allen TX 75013

TransUnion
Call: 800-680-7289; TDD: 877-553-7803
Write: Fraud Victim Assistance Division,
PO Box 6790, Fullerton, CA 92634

Mercantile Fraud Hotline

Please contact us immediately if you fear you have been a target of any type of fraud, scam, theft, or even loss involving your Social Security Number, and bank account numbers.  Also, review your account history and statements promptly and thoroughly and contact us right away if you notice anything suspicious or unauthorized.  Although you may call or visit any location with your concerns, we have dedicated a special number and email just to address your fraud concerns and reports.

Call: 217-214-1131
email: fraudalert@mercbanx.com

NOTE: Mercantile Bancorp, Inc. (MBI) is providing the above information as a customer service for educational purposes only. MBI assumes no liability for the use of this information and does not guarantee that the following recommendations will provide appropriate security.