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Privacy & Security

The financial services industry has a long history of using customer information responsibly, and, because your trust is our greatest asset, we have strong privacy guidelines in place to ensure that any private financial information you share with us is protected and held in the strictest confidence. We use a combination of safeguards to protect your information which include highly trained employees held to the highest standards of conduct, strict privacy policies, rigorous security standards, encryption and fraud detection procedures.

When we do use customer information, it is to help serve you better. For example, we use information to detect and stop fraud and criminal activity. Sharing information internally or with business partners is also necessary to deliver everyday conveniences, like ATM access and streamlined customer service. It also helps us to appreciate all the business you have with our bank and to identify affordable products and services that might serve you better.

Thank you for your business and your trust in Mercantile Bank. Please don't hesitate to contact us if you have any questions or concerns about the protection of your personal financial information.

Financial Privacy Policy and Security Standards for Customer Information

Privacy
At Mercantile Bank, we know how important personal privacy is to you. We understand that you expect your financial affairs to be kept private and secure. We also understand the need to protect information that you have provided. Therefore, we maintain procedures and guidelines to properly handle this information.

We gather information regarding users of our web site through the use of on-line forms, e-mail, and "cookie" files. Cookies are used to estimate our audience size. Each browser accessing our site is given a unique cookie, which is then used to determine whether a user is a first-time visitor or a return visitor. This information helps us deliver better service. User ID's and Passwords must be used each time to access account information. During Internet correspondence with our bank, some information will be gathered to administer the session for the customer. We collect, retain, and use information about you only where we believe it will be useful to administer our business or provide products, services, or opportunities for you. We will use this information to constantly improve our products and service for our customers.

Security
Security such as access procedures and levels are in place that limit access to personally identifiable information to only those employees with a business reason to know such information about you. We maintain appropriate security standards and procedures regarding unauthorized access to customer information. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures and our Standards of Conduct Policy.

This Internet Banking System brings together a combination of industry-approved security technologies to protect data for the bank and for you, our customer. Some features include password-controlled system entry, an identification system for the bank's server, data encryption, and a firewall to regulate the inflow and outflow of server traffic. By implementing these methods of security, your Internet banking transactions should be protected.

Our procedures provide assurance that your financial information is accurate, current, and complete in accordance with commercial industry standards. You may inform us in writing or through our web site, of any inaccurate information. We will quickly respond to your requests to correct inaccurate information. These changes, after verification, will be made in a timely manner. We also have internal procedures to update and correct inaccurate information.

To view or download our Notice of Your Financial Privacy Rights, please select the link below.

Notice of Your Financial Privacy Rights

We reserve the right to modify or change our policy at any time. As required by federal law, we will notify our customers of our privacy policy annually.  If at anytime, you have questions or concerns about the integrity of your account information, please contact us.

As disclosed on our Notice of Financial Privacy Rights above, you may elect to limit our sharing of information about your creditworthiness with our affiliates for their everyday business purposes.  To limit this sharing, please complete the Opt-Out form below.

Notice of Your Financial Privacy Rights Opt Out Form