FAQ

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Introducing Stronger Security

To protect the privacy and the security of your personal information, we are introducing a new security feature. The new security feature uses an image, called a PassMark™, and a phrase which helps you to identify that you are at our Web site, not a fraudulent look-a-like site. Additionally, the new security feature provides you added safety by helping us to identify you and prevent unauthorized access to your accounts.

Your PassMark™ and phrase enable you to identify us over the Internet. When you enroll in our new security feature, you will select an image called a PassMark™ and a phrase known only to you. Whenever you login we will show you this image and phrase so you can rest assured that you are accessing our real Web site and not an impostor site.

We can identify you by checking the computer(s) that you are using to access our Web site. Typically you will access our Web site from one or two computers, such as your work and home machines. Either way, our Web site will remember your computer, preventing potential fraudsters from logging into your account even if they acquire or guess your Login ID and password. Should you need to login from a different computer, such as an Internet café, we will take additional steps to verify your identity, through a series of Challenge Questions you set-up at the time of enrollment.

Above all, this new security feature provides a significant increase in your online banking security versus Login ID and password authentication without much change in your experience.